Refund Policy

This Refund Policy applies to Premium License 30 Days, Premium License 90 Days and Premium License Lifetime. Free Keys cost nothing and are not covered. Because a Premium License is a digital product delivered the moment your payment clears, we cannot offer "change of mind" refunds. When something is wrong on our side, we make it right.

1. Digital delivery and withdrawal rights

• A Premium License is a digital license key that is generated and delivered automatically right after payment.
• If the law of your country gives you a right to withdraw from online purchases (for example, the 14-day withdrawal right in the European Union and the United Kingdom), you agree, by completing your purchase, that delivery of your key starts immediately and you acknowledge that you lose that withdrawal right once the key has been delivered, to the extent permitted by that law.

2. When you get a refund

You are entitled to a remedy in the following cases:

• Non-delivery: your payment went through but you never received a working key, and we are unable to deliver one after you contact support. Remedy: full refund.
• Duplicate charge: you were charged more than once for the same order. Remedy: full refund of the duplicate payment.
• Persistent failure: ZapHub's core functionality does not work as described for reasons on our side, you reported it to support, and we could not fix it within 7 days of your report. Remedy: a pro-rated refund or a free extension of your license for the affected period, at your choice. For Lifetime licenses, the amount is assessed case by case, taking into account how long the license has been used.

Refund requests under this section must be made within 14 days of the issue.

3. When refunds do not apply

• You changed your mind, no longer play a supported game, or bought the wrong plan after the key was delivered.
• ZapHub does not work because of your executor, device, network, antivirus or other software we do not control.
• Your Roblox account received a warning, a progress or item wipe, or a ban.
• Your key was revoked or your HWID blacklisted because you breached our Terms of Service, for example by sharing or reselling your key.
• A temporary outage that we fixed within the time described in Section 4.
• Keys bought from unauthorized sellers that are not listed on our Resellers page.

4. Game updates and temporary downtime

• Roblox and the games we support update frequently, and updates can temporarily disable individual features of ZapHub.
• Short-term breakage while we release a fix is expected and is not, by itself, grounds for a refund.
• If a Premium feature is still broken more than 7 consecutive days after you report it, it is treated as a persistent failure under Section 2.

5. Discontinuation

• If we permanently discontinue ZapHub, we will announce it in our Discord server.
• Holders of an active Premium License 30 Days or 90 Days can request a pro-rated refund for the unused time.
• Holders of a Premium License Lifetime purchased within the 30 days before the announcement can request a full refund. Older Lifetime licenses end when the Product is discontinued, as described in our Terms of Service.
• Discontinuing support for a single game while ZapHub remains available is not a discontinuation of the Product.

6. Reseller purchases

• Official Resellers are independent stores and collect payment themselves. If you bought from one, contact that reseller first. Refund eligibility follows the cases in Section 2, and we work with the reseller to verify the issue.
• We cannot refund money that we never received, and we are not responsible for purchases made from unauthorized sellers.

7. Chargebacks and payment disputes

Something wrong with your order? Contact support first. It is almost always faster than going through your bank or payment provider.

• If you open a chargeback or dispute without contacting us first, we may suspend the Premium License linked to that payment until the dispute is resolved.
• If the dispute is resolved in our favor, for example because the key was delivered and worked as described, we may revoke the license and decline future purchases from that account or payment method.
• We do not share your personal information with resellers or other developers as a result of a dispute. All data we handle follows our Privacy Policy.

8. How to request a refund

• Open a ticket in our official Discord server.
• Include your order ID, the email used at checkout, your key and a short description of the problem with any screenshots.
• We aim to respond within a few business days. Approved refunds are sent to the original payment method whenever possible. Cryptocurrency refunds are sent in the same currency to an address you provide, for the US dollar amount of the original order, minus network fees.

9. Your consumer rights

Nothing in this policy limits or replaces any statutory right you have under the consumer protection laws of your country or state that cannot be waived by agreement. If any part of this policy conflicts with such a right, your statutory right prevails and the rest of this policy remains in effect.

10. Contact

Questions about this policy? Open a ticket in our official Discord server.

By completing a purchase, you confirm that you have read, understood and agreed to this Refund Policy.