Refund Policy for ZapHub Premium
ZapHub Premium is delivered instantly. Read below to see exactly when refunds apply before you buy.
At Zap Project, we want buying ZapHub Premium to be fair — for you and for us. Because the Product is digital and delivered the moment you pay, we can't offer open-ended "changed my mind" refunds. But when something is genuinely wrong on our end, we make it right.
1. Digital Delivery & Your Withdrawal Right
- ZapHub Premium is a digital license key, generated and delivered immediately after payment.
- If the law where you live gives you a statutory right to withdraw from digital purchases (for example, the withdrawal right consumers in the EU and UK normally get), requesting immediate delivery of your key counts as your express request that we begin performance right away — which, under that same law, ends the withdrawal right once delivery happens. This is the same approach most digital storefronts use for instantly-delivered content.
2. When You're Entitled to a Refund
You're entitled to a full or partial refund in any of these cases:
- Non-delivery — your payment went through but you never received a working key.
- Duplicate charge — you were billed twice for the same purchase.
- Persistent core failure — the core Product doesn't work as advertised for reasons on our end, you reported it to support, and we couldn't fix it within 7 days.
Contact support with your order reference within 14 days of the issue to claim a refund under this section.
3. Game Updates and Temporary Downtime
- Roblox and Pet Simulator 99 update often, which can temporarily break or disable individual features within ZapHub.
- Short-term breakage while we patch things is expected and isn't by itself grounds for a refund.
- If a feature you paid for is still broken more than 7 consecutive days after you report it, it falls under Section 2 (Persistent core failure) and you can request a pro-rated refund or credit for the affected period.
4. Chargebacks and Payment Disputes
Something wrong with your order? Message support first — it's almost always faster than going through your bank or payment provider.
- If you open a chargeback or payment dispute before contacting us, we may pause the ZapHub Premium access tied to that transaction until the dispute is resolved.
- If the dispute is resolved in our favor (for example, the Product was delivered and worked as described), we may decline future sales to that account or payment method.
- We do not share your personal information with resellers or other developers as a result of a payment dispute. Any data we handle follows our Privacy Policy.
5. Official Resellers
- The refund cases in Section 2 apply to purchases made directly through Zap Project or our listed official resellers.
- Bought your key from an unauthorized third party? You'll need to resolve that with them directly — we can't refund a sale we didn't process.
6. Your Local Consumer Rights
Nothing in this policy limits or replaces a statutory right you have under the consumer protection law of your country or state that can't be signed away by agreement. Where any part of this policy conflicts with a right like that, your local right applies, and the rest of this policy still stands.
How to Request a Refund
Open a ticket on our official Discord server with your order reference and a short description of what happened. We aim to respond within a few business days.
Contact Us
Questions about this policy? Open a ticket on our official Discord server at https://discord.com/invite/zaphub.
By proceeding with a purchase, you confirm that you have read, understood, and agreed to this Refund Policy.